Office of the Confidential Recipient

If you or someone you know is a vulnerable person or an adult with a disability, you may want to report a concern or make a complaint about the care or services you or they received. Report a concern to Office of the Confidential Recipient and receive a response within 15 days by a dedicated case worker.

https://www2.hse.ie/services/forms/national-office-of-the-confidential-recipient.html

Online Portal

1800 949 494

National Counselling Service (NCS)

The National Counselling Service (NCS) provides free counselling to some people age 18 or older. You can access the service if 1 of the following applies, you experienced childhood abuse or neglect, are a former resident of a mother and baby home, are a family member impacted by the Stardust inquest, have a medical card - this is called Counselling in Primary Care.

https://www2.hse.ie/mental-health/services-support/ncs/about/

referncs.lmcm@hse.ie

1800 234 117

RIAN Counselling Services

Rian Counselling Service is part of the HSE National Counselling Service (NCS) which is a free counselling service available to adults, aged 18 years or over, who have experienced abuse in their childhood.

https://www2.hse.ie/mental-health/services-support/ncs/

rian@hse.ie

1800 234117

HSE Your Service Your Say

You may have had a poor experience and told a member of staff. If they cannot help within 48 hours you can have your complaint looked at by a complaints officer at the HSE Your Service Your Say department.

https://www2.hse.ie/complaints-feedback/

yoursay@hse.ie

1800 424 555

PIETA House

They offer support a specialised treatment programme for people who have suicidal ideation or who participate in self-harming behaviours.

https://www.pieta.ie

mary@pieta.ie

1800 247 100

Samaritans

They provide a confidential non-judgemental emotional support, 24 hours a day.

https://www.samaritans.org

jo@samaritans.org

116 123

One In Four

They provide a safe place for men and women to explore the impact childhood sexual abuse has had on their lives. 

https://www.oneinfour.ie

info@oneinfour.ie

+353 1 6624070

Connect Counselling

A free telephone counselling and support service for any adult who has experienced abuse, trauma or neglect in childhood.

https://www.connectcounselling.ie

admin@connectcounselling.ie 

1800 477 477

Patient Advocacy Service

A free and confidential service that supports you to make a complaint about an experience you have had in a Public Hospital or Nursing Home.

https://www.advocacy.ie

info@advocacy.ie

0818 293003

Health Service Executive (HSE)

Complaints relating to the HSE or HSE run services can be made to by contracting the local EAP Office or by submitting a complaints form.

https://healthservice.hse.ie/staff/benefits-and-services/employee-assistance-programme-staff-counselling/feedback-and-complaints/

eap.service@hse.ie

0818 327 327

The Nursing and Midwifery Board of Ireland

Complaints relating to nurses and midwives can be made to the NMBI

https://www.nmbi.ie/Contact-Us

ftp@nmbi.ie

+353 1 639 8500

Healthcomplaints.ie

Useful site with information on making complaints across the public and private health sector.

http://healthcomplaints.ie/

Online Complaints Form

+353 1 639 5600

The Pharmacy Regulator (PSI)

The Pharmaceutical Society of Ireland (PSI) protects the health, safety and wellbeing of patients and the public by regulating pharmacists and pharmacies.

https://www.thepsi.ie/gns/home.aspx

info@psi.ie

+353 1 218 4000

The Medical Council

Complaints relating to doctors, GP’s and Surgeons can be made to the Medical Council.

https://www.medicalcouncil.ie/Public-Information/Making-a-Complaint-/

complaints@mcirl.ie

Dental Complaints Resolution Service

Their aim is to resolve complaints fairly, efficiently, transparently and quickly by working with the patient and dentist involved.

http://dentalcomplaints.ie/

mary@dentalcomplaints.ie

+353 87 3545842

Health Information and Quality Authority (HIQA)

HIQ is an independent authority established to drive safe care for people using health and social care services in Ireland. HIQA’s role is to develop standards, inspect and review services.

https://www.hiqa.ie/get-touch/report-concern-or-give-feedback

complaints@hiqa.ie

+353 21 240 9300

Office of the Ombudsman

Complaints made to the HSE can be referred to the Ombudsman for an external independent review.

https://www.ombudsman.ie/making-a-complaint/make-a-complaint/

Online Complaints Form

+353 1 639 5600

CORU

CORU’s role is to protect the public by promoting high standards of professional conduct, through statutory registration of health and social care staff.

https://www.coru.ie/

info@coru.ie

+353 1 293 3160

SOSAD Ireland

They offer support and services for people who are struggling with suicidal ideation, self harming, depression, and stress and anxiety,.

https://www.sosadireland.ie

info@sosadireland.ie

+353 41 9843 730

Towards Healing

They offer support for people who have experienced institutional, clerical or religious abuse in Ireland.

https://www.towardshealing.ie

info@towardshealing.ie

1800 212 222

National 24-Hour Helpline

They offer a wide range of services to women and men affected by rape, sexual assault, sexual harassment or childhood sexual abuse.

https://www.drcc.ie

counselling@rcc.ie

1800 778 888

Dignity4Patients

We offer free, confidential support, information and advocacy services for people who have experienced sexual abuse or misconduct in healthcare settings.

https://www.dignity4patients.org

support@dignity4patients.org

+353 41 984 3730